FAQs

We accept payments via secure gateways, including credit/debit cards and PayPal. Credit card information is not stored on our servers; all transactions are encrypted for safety.

Returns are accepted within 30 days if the product is unused, undamaged, and in its original packaging. Please note that products damaged during installation are not eligible.
For details, see our Refund Policy→

You can change or cancel your order before it has been shipped. Please contact us→ as soon as possible to make any modifications.

Most of our products require professional installation. If you have questions or need guidance, please contact us→, and we will help you find the best solution for your situation.

All OMNIVALEA products are made to high-quality standards for lasting performance, with a 1-year warranty against manufacturing defects.
Installation errors or misuse are not included.

For retail orders, we ship to North America, Europe, and the United Kingdom, with estimated delivery times of 1–4 business days for Express Shipping and 8–12 business days for Standard Shipping.
For Russia, retail orders are available through our Ozon store→

For wholesale or bulk orders outside these regions, please contact us→ to discuss options.

You can track your order using the tracking link sent to you by email after your purchase, or in your account under Orders →